We at PATAAKA.IN work hard to provide you with the latest fashion at amazing prices and always do our best to take care of customers. As we wish to deal with you fairly and reasonably, we hope you will be fair and reasonable with us as well.
If you did not like the fit, color or design simply return/exchange the product within 7 days of delivery.
In case of orders where reverse pick-up may apply, an amount of Rs.100 as shipping charge will be deducted from your refund. This will be done post the quality check of all the received items.
Please allow approximately 2-3 weeks for refund processing. You will receive an email notification when your return has been processed.
NEED TO RETURN – FEW POINTS TO REMEMBER
- Returns/exchange request need to be within 7 days of the delivery of product
- All returned items must be returned with original packaging and tags in place.
- In case you receive a damaged/defective, please notify us within 24 hours of receipt. We might request you to share snap shot at firstname.lastname@example.org
- In case you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
HOW DO YOU RETURN?
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Shipping Address for self-ship product/s:-
TYPES OF REFUND OPTIONS
You can choose to get your refund in the following ways:
- Cash refund via bank transfer into their account for all COD orders
- Money back to the pre-paid account/ credit card for all online orders.
- A Coupon Code of the refund value in your PATAAKA.IN account, which can be redeemed against any purchase.